Frequently Asked Questions

ORDERING

How do I order?

A/A/F is available exclusively via appliedartforms.com. Fill your basket and check out using our simple payment service.

What if I have trouble placing an order?

Please contact us via help@appliedartforms.com and we will assist you.

What does ‘preorder’ mean?

Our products are made to the highest quality and in limited quantities. If stocks run out, there may be a short delay until new products arrive from our manufacturers. When this happens, you can preorder items to ensure priority delivery. Preorder items will be made available in limited quantities and may take up to 2-6 weeks to ship – where possible, we indicate estimate shipping dates in the product descriptions on our website and we will email you when they are on their way.

Can I cancel or amend my order?

It may be possible to cancel your order, a specific item, or request a different size/style for an item you have already purchased. If you need to make an amendment to your order, please email us as soon as possible via help@appliedaretforms.com and we’ll do our best to help.

Can I track my order?

Yes. Once an order is placed you will receive a confirmation email. We usually dispatch within 1-2 days, upon which you will receive a further communication from our shipping partner with a tracking number. You will also receive confirmation once the item has been delivered.

PAYMENT

Is my payment secure?

Yes. Our website uses market-leading payment processing technology and ensures your connection is encrypted and secure.

What are the means of payment?

We accept major credit and debit cards, including VISA, Mastercard and American Express. We are working to add Apple Pay, PayPal and others very soon.

SHIPPING AND RETURNS

Do you charge for shipping?

We currently offer free worldwide shipping on all orders (except jewellery) above €100. A flat rate of €10 is applied to orders below that amount.

On A Vanitas Jewellery items, we offer free worldwide shipping on all orders above €300. A flat rate of €40 is applied to orders below that amount.

Which countries can you ship to?

We can ship to any country worldwide, except Russia, Cuba, Iran, North Korea, Sudan, Syria and Venezuela. Please contact us if you have any questions via help@appliedartforms.com.

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. For international orders outside of the EU which includes orders to the United Kingdom, custom charges may apply. We cannot be held responsible for any additional costs.

A Vanitas Jewellery items are shipped out of the United Kingdom, for international orders local taxes and duties may apply. We cannot be held responsible for any additional costs.

Do you charge for returns or exchanges?

No, just contact our customer service team via help@appliedartforms.com and we’ll arrange a refund or exchange, subject to terms and conditions (see below).

How do I return an item?

Contact us via help@appliedartforms.com telling us which items you wish to return and whether you require an exchange or refund. We will send you a shipping label to print and attach to the original packaging. Simply drop the package at your local post office.

How long do I have to return an item?

You have 14 days from receiving the original order, to return the items you want to return.

Can I return a personalised item?

Unfortunately, we cannot offer returns or exchanges on personalised items. Please contact us via help@appliedartforms.com if you have any questions regarding this policy.

When may I exchange a product?

Exchanges can only be made for a different colour and/or size of the same item. You cannot exchange an item for an item with a different product code and a given item may only be exchanged once. Items must be returned in original packaging and in original condition. Items that have been worn, washed, damaged, soiled or broken seals will not be accepted for exchange. If, after completing the exchange, you are still not satisfied with the new item, your order will be reimbursed for the value of your original item.

How long do I have to exchange an item?

You have 14 days from receiving the original order, to return the items you want to exchange.

How long does a refund or exchange take?

Once your return package has been received and validated, the refund or exchange will be processed on the same day.

How can I tell if A/A/F has received my parcel?

All return packages are tracked. To determine the status of your return, please contact help@appliedartforms.com.

I have not received my parcel. What should I do?

Please check the tracking links provided and contact our shipping partner – or contact the A/A/F customer service team via help@appliedartforms.com and we will investigate on your behalf.

My parcel was damaged in transit. What should I do?

In the unlikely event of damage on delivery, we strongly recommend that you indicate this on the delivery slip. Please contact the A/A/F customer service team via help@appliedartforms.com with a picture of the signed slip as well as the damaged package/products.

A product is missing in my parcel. What should I do?

Please contact the A/A/F customer service team via help@appliedartforms.com.

I have received a defective product. What should I do?

Please contact the A/A/F customer service team via help@appliedartforms.com.

ENQUIRIES

How do I contact APPLIED ART FORMS?

Send us an email via help@appliedartforms.com

How do I find stockists of APPLIED ART FORMS products?

The full range of A/A/F products are available exclusively via appliedartforms.com. We are also proud to be stocked at Mr Porter, Far Fetch Concierge and select independent retailers to be reviewed in the stockist overview below. If you are interested in supplying our products, please contact us via help@appliedartforms.com.

What’s the best way to hear about new product releases?

Subscribe to our newsletter or follow us on social media. All the links you need are in the footer.

STOCKISTS

CHINA

Dover Street market Beijing --> LAUNCHING AW24!

Building 1, No. 269 Wangfujing St. Dongcheng District Bejing, Phone +86 010 6528 3284

FRANCE

Dover Street market Paris --> LAUNCHING AW24!

35-37 Ruye des Francs-Bourgeois, 75004 Paris, Phone +33 1 47 03 23 67

Duchatel --> LAUNCHING AW24!

48 Av, Edouard VII, 64200 Biarritz, Phone +33 5 59 22 02 85

Rainbow

30 Allées de Tourny, 33000, Bordeaux, Phone +33 5 56 48 18 94

GERMANY

Andreas Murkudis

Potsdamer Str. 81, 10785 Berlin, Phone +49 30 680798306

Hechler & Nickel

Wilhelminenstr. 7b, 64283 Darmstadt, Phone +49 (0) 6151 6060747

ITALY

Antonia

Via Cusani 5, Milano 20121, Phone +39 02 9296 1900

Ex Voto --> LAUNCHING AW24!

Via Carlo Poerio, 18/A, 80121 Napoli NA, Phone +39 081 1877 9719

Sota

Via della Frezza 52, Rome 00186, Phone +39 06 5196 4056

JAPAN

Bliss UOMO

2F Ultimatetower Sakae V, 5-28-19 Sakae Naka-ku Nagoya, 460-0008 Japan, Phone +81 (0)522 53 9163

Dover Street Market Ginza

Ginza Komatsu West, 6-9-5 Ginza, Chuo-Ku, Tokyo 104-0061, Phone +81 (0)362 28 5080

Freedom From Commonsense (FFC)

507 Osaka Norin Kaikan 3-2-6 Minamisenba Chuo-ku, Osaka-shi, Osaka-fu 542-0081, Phone +81 (0)662 41 4570

Lister Ginza

104-0061 Tokyo, Chuo City, Ginza, 1 Chome-9-8 1, Phone +81 (0)362 64 4533

Lister Osaka

208 3-2-6 Minami-Senba Chuo-ku Osaka-shi Osaka 542-0081, Phone

Revolution

2F, Revolution Bldg, 2-10-10, Chuo, Aoba-ku Sendai, Miyagi 980-0021, Phone +81 (0)222 62 6864

River

849-5 2F Minamichitose-cho, Nagano-shi, Nagano, Phone +81 (0)262 26 3150

Super A Market

3-18-9 Minami-aoyama, Minato-ku Tokyo 107-0062, Phone +81 (0)334 23 8428

Super A Market NEWoMan

NEWoMan Shinjuku, 1F, 4-1-6 Shinjuku, Shinjuku-ku, Tokyo, Phone +81 (0)333 51 3860

PHILIPPINES

Univers

1G/F One Rockwell East Tower, Rockwell Drive, Makati City 1210, Philippines, Phone +63 2 8553 6811

SINGAPORE

Dover Street Market Singapore

18 Dempsey road, Singapore 249677, Phone +65 3129 4323

TAIWAN

Arkive Studio

No.216, Lecyun 2nd Rd., Jhongshan Dist., Taipei City 104053, Phone +(886)902 018 362

Arkive Studio

No.108, Sec. 1, Da'an Rd., Da'an Dist., Taipei City 106073, Phone +(886)902 018 360

Hotel V

1 F., No.88, Yanchang Road, Sinyi District, Taipei City 110055, Phone +(886)902 018 818

Hotel V

2F., No.68, Gongyi Road, West District, Taichung City 403024, Phone +(886)902 006 368

THAILAND

Club21 Gaysorn Village

999 Ploenchit Road, Lumpini, Pthumwan, Bangkok 10330, Phone +66 021 2124

THE NETHERLANDS

Country House

Meent 70A, 3011 JN Rotterdam, Phone +31(0)102 80 0329

Sketch

Bredestraat 2A, 6211 HC Maastricht, Phone +31 (0)438 55 2186

Tenue de Nimes --> LAUNCHING SPRING 24!

Elandsgracht 60, 1016 TX Amsterdam, Phone +31 (0)203 20 4012

NN07 by Sketch

Stokstraat 35, 6211 GB Maastricht, Phone +31 (0)438 55 2186

UNITED STATES

Cueva

86 Christopher Street (BSMNT), New York, 10014 NY, Phone +1 631 245 0685

Dover Street Market Los Angeles

608 Imperial Street, Los Angeles, CA 90021, Phone +1 310 427 7610

Dover Street Market New York

160 Lexington Ave, New York, NY 10016, Phone +1 646 837 7750

Fred Segal

8500 Sunset Blvd, Los Angeles, CA 90069, Phone +1 310 432 0560

Fred Segal

3822 Cross Creek Rd Ste 3822, Malibu, CA 90265, Phone +1 424 235 1500

Fred Segal

12833 Ventura Blvd #120, Studio City, CA 91604, Phone +1 747 248 3101

Fred Segal

2257 Larkspur Landing Cir, Larkspur, CA 94939, Phone +1 415 461 5700

Jake & Jones

W136 E. Canon Perdido St. SB, CA 93101, Phone +1 805 770 7763 (Womenswear & Gifts)

Jake & Jones

135 E. De La Guerra St. SB, CA 93101, Phone +1 805 770 7763 (Menswear & Objects)

UNITED KINGDOM

Dover Street Market London

18-22 Haymarket, London SW1Y 4DG, Phone +44 (0)20 7518 0680

Nothing But Love -> LAUNCHING AW24!

28 Blandford Street, Marylebone, W1U 4BZ, London

SWITZERLAND

Avart

Via Vegezzi 4, 6900 Lugano, Phone +41 91 922 05 90

Trois Pommes

Münsterhof 17, 8001 Zürich, Phone +41 43 497 28 77

Trois Pommes

Freie Strasse 74, 4051 Basel, Phone +41 61 272 92 55