Frequently Asked Questions

ORDERING

How do I order?

A/A/F is available exclusively via appliedartforms.com. Fill your basket and check out using our simple payment service.

What if I have trouble placing an order?

Please contact us via help@appliedartforms.com and we will assist you.

What does ‘preorder’ mean?

Our products are made to the highest quality and in limited quantities. If stocks run out, there may be a short delay until new products arrive from our manufacturers. When this happens, you can preorder items to ensure priority delivery. Preorder items will be made available in limited quantities and may take up to 2-6 weeks to ship – where possible, we indicate estimate shipping dates in the product descriptions on our website and we will email you when they are on their way.

Can I cancel or amend my order?

It may be possible to cancel your order, a specific item, or request a different size/style for an item you have already purchased. If you need to make an amendment to your order, please email us as soon as possible via help@appliedaretforms.com and we’ll do our best to help.

Can I track my order?

Yes. Once an order is placed you will receive a confirmation email. We usually dispatch within 1-2 days, upon which you will receive a further communication from our shipping partner with a tracking number. You will also receive confirmation once the item has been delivered.

PAYMENT

Is my payment secure?

Yes. Our website uses market-leading payment processing technology and ensures your connection is encrypted and secure.

What are the means of payment?

We accept major credit and debit cards, including VISA, Mastercard and American Express. We are working to add Apple Pay, PayPal and others very soon.

SHIPPING AND RETURNS

Do you charge for shipping?

No, we currently offer free shipping worldwide on all orders worldwide.

Which countries can you ship to?

We can ship to any country worldwide, except Cuba, Iran, North Korea, Sudan, Syria and Venezuela. Please contact us if you have any questions via help@appliedartforms.com.

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. For international orders outside of the EU, custom charges may apply. We cannot be held responsible for any additional costs.

Do you charge for returns or exchanges?

No, just contact our customer service team via help@appliedartforms.com and we’ll arrange a refund or exchange, subject to terms and conditions (see below).

How do I return an item?

Contact us via help@appliedartforms.com telling us which items you wish to return and whether you require an exchange or refund. We will send you a shipping label to print and attach to the original packaging. Simply drop the package at your local post office.

Can I return a personalised item?

Unfortunately, we cannot offer returns or exchanges on personalised items. Please contact us via help@appliedartforms.com if you have any questions regarding this policy.

When may I exchange a product?

Exchanges can only be made for a different colour and/or size of the same item. You cannot exchange an item for an item with a different product code and a given item may only be exchanged once. Items must be returned in original packaging and in original condition. Items that have been worn, washed, damaged, soiled or broken seals will not be accepted for exchange. If, after completing the exchange, you are still not satisfied with the new item, your order will be reimbursed for the value of your original item.

How long do I have to exchange an item?

You have 14 days from receiving the original order, to return the items you want to exchange.

How long does a refund or exchange take?

Once your return package has been received and validated, the refund or exchange will be processed on the same day.

How can I tell if A/A/F has received my parcel?

All return packages are tracked. To determine the status of your return, please contact help@appliedartforms.com.

I have not received my parcel. What should I do?

Please check the tracking links provided and contact our shipping partner – or contact the A/A/F customer service team via help@appliedartforms.com and we will investigate on your behalf.

My parcel was damaged in transit. What should I do?

In the unlikely event of damage on delivery, we strongly recommend that you indicate this on the delivery slip. Please contact the A/A/F customer service team via help@appliedartforms.com with a picture of the signed slip as well as the damaged package/products.

A product is missing in my parcel. What should I do?

Please contact the A/A/F customer service team via help@appliedartforms.com.

I have received a defective product. What should I do?