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FAQ

Find frequently asked questions below.

Ordering

How can I find the right size and fit?

Since sizes and measurements can vary across different items, we do our best to assist you in finding the right size for you. You can navigate to the product you want to purchase and click on the size chart to determine your size.

Why was my order canceled?

In most cases, your order was canceled because your payment was not successfully processed, your delivery address was incomplete, or the item you ordered is out of stock.

Please refer to the cancelation confirmation email you received for the cancel reason.

Please contact the A/A/F customer service team via help@appliedartforms.com if you needed assistance in placing a new order.

Why can I not place an order?

We always aim to make your online shopping fast and easy. In case you are having trouble completing your order, please follow the below steps:

  1. Double check your delivery and payment details, including the billing address for any missing or incorrect information.
  2. Clear your cache and cookies before you try to place the order again.
  3. Make sure that items in your shipping bag haven’t sold out in the meantime.
  4. Wait 24 hours before attempting a new purchase

In case you still need assistance, please contact the A/A/F customer service team via help@appliedartforms.com.

I received the wrong item

In case you receive a wrong, damaged or defective item, you can immediately return your item and place a new order.

Can I create a new password?

Once you are logged in, you can click on your name in the top right corner of the screen and then click on “Change password” and enter your email address. In a few minutes, you'll receive an email with a link to a page where you can enter a new password.

Will I receive a confirmation of my order?

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail, then please check your spam folder. If you have created an account, your order will also be visible on your account page.

Can I cancel my order?

That depends on the shipping status. Please contact the A/A/F customer service team via help@appliedartforms.com with your order number ready. Once your order has been processed, it can no longer be cancelled.

Delivery

What if I am not available to receive my order?

Your order will be delivered to a pick-up location near your address, or it will be returned to us as undeliverable.

In case you still need assistance, please contact the A/A/F customer service team via help@appliedartforms.com.

What are the delivery options & delivery costs?

You can ship your order to your home, office, or any other address (no P.O. boxes) within the United States. There is standard free shipping for orders over $100.

For orders under $100, there is a shipping fee of $7.00. The delivery estimation time is 6-16 days from the moment you place the order.

I received the wrong item

In case you receive a wrong, damaged or defective item, you can immediately return your item free of charge and place a new order.

My order is delayed

We are sorry your order is delayed. We aim to ship your order within 24h after receiving it; however, please allow 48 hours for tracking information to be shared with you via email.

Has your order been placed more than 48 hours ago and you still haven’t received the shipping confirmation? Contact us via help@appliedartforms.com

Note: The transit time from the moment you received your shipping confirmation to the estimated delivery time is 1-2 days. If this period has passed and you still haven’t received your order, please contact Customer Service.

Can I modify my delivery address?

Once your order is placed, we are able to modify your delivery address within 4 hours. We aim to process every order as fast as possible, modifying an address is not always possible. You can also wait for the order to be shipped and contact the carrier to update the delivery address.

Please contact the A/A/F customer service team via help@appliedartforms.com.

I have not received my order yet

We are happy to assist you, please check the tracking links provided and contact our shipping partner or contact the A/A/F customer service team via help@appliedartforms.com and we will investigate on your behalf.

Can I have my order delivered in the evening?

That's possible, but make sure to check with DHL for your postal code, as they don’t deliver to all areas in the evening.

Payment

What are your payment options?

You can use the following payment options to pay for your online purchase:

  • American express
  • Master card
  • Visa
  • Discover
  • PayPal
  • Klarna
  • Apple Pay

Where is my digital invoice?

You will receive the invoice after your whole order is processed. We will update you by e-mail. In this e-mail the invoice is attached as part of our sustainability contribution.

Secure Payment

Payments on appliedartforms.com are perfectly secure. All information that you share with us linked to your payment are protected and encrypted by SSL (Secure Sockets Layer) protocol. We have no access to your bank details, they are transferred in a coded and secure way to our bank.

For information about our product authenticity and reports of fraudulent websites, please visit brand protection.

Authorities can contact our partner in case of any questions: https://www.react.org/contact/

Returns

How can I return my order?

All purchases have a 14-day free return policy. There are two options to return your order:

Visit our https://appliedartforms.returns.international. Submit your order number and email address, you will then be asked to select the item(s) you want to return and be able to download your return label. You can return your order at a FedEx Service Point.

What is the return policy?

All purchases have a 14-day return policy and must be returned in the country of purchase.

Please don’t take tags and/or labels off The product must be unused and not damaged.

Returns are easy: You can use the return label which you receive with your order. Please follow the instructions on the return form included in your order.

When will I receive my money back?

The Refund time frame depends on the following factors:

Carrier, processing time at the warehouse and your payment method

Once we receive and process your return in our warehouse, it will take 2-3 business days for the refunded amount to be available back to your original payment method. You can generally expect to receive your refund within 7-12 days after you hand your parcel to the carrier or a drop-off location.

Klarna: After receiving your return confirmation we advise you to reach out to Klarna directly for refund status and refund timeframe.

What are the return costs?

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Can I exchange my order?

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

General

Where can I change my details?

You can change your personal details in your account. After login, go to 'My account' to change your personal information.

My question is not listed here.

In case you need assistance, please contact the A/A/F customer service team via help@appliedartforms.com.

Where can I find the General Terms and Conditions?

You will find our Terms and Conditions by clicking on the link "Terms & Conditions" at the bottom of each page.

Where is the Privacy Policy?

Click on "Privacy Policy" at the bottom of each page.

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